Absolute Events and Rentals  -                     Custom Decor & Floral Design
FAQ

Q: How can I get a quote? 
A: Fill out our Contact Form above or email us directly. Please include all that apply below with your request: 

• Event Date & Time of Event
• Event Location
• Maximum Quanitites of products in question
• Sizes/Colours/Styles of products in question
• Chair Cover Style and sash colour preference
• Venue Chair Style 

This information allows us to quickly check our stock and get back to you sooner.

 
Q: When can I pick up my order? 
A: Typically you are able pick up your order up to two days prior to your event. We know this is a stressful time and we are as accommodating as we can be! 


Q: When can I drop off my order? 
A: We require orders back asap (within 1-2 days) after your event date. Each day an order is late will be subject to a late fee.

 
Q: Where can I pick up/drop off my order? 
A: We have two offices in Burnaby, and a pick-up/drop-off location in Langley, so we are better able to accommodate your hectic schedule.

 
Q: Do you have a delivery/pick up service? 
A: Yes, we offer pick up and delivery services. Please provide us with the  addresses,  date and time for an estimate.


Q: How do I secure products for my event? 
A: Upon receiving your quote, a security fee is required to hold the items for your date. This fee depends on the size of the order and can range from $30 to $200. This fee also serves as your damage deposit and only becomes refundable after the rental period and upon inspection for damages.

 
Q: How does the Damage Deposit Refund work? 
A: Once an order is returned we will inspect for any damaged, broken, lost items and untied sashes. If any of these have occurred during the rental period, a relevant charge will be held from your damage deposit. This typically takes 7-10 days for return of your damage deposit.


Q: How long do I have to provide a deposit to secure my order? 
A: The sooner the better as items can become unavailable for your event. We work on a first come first serve basis.


Q: Do I need to pay for my whole order upfront? 
A: We only require your security deposit amount to secure your order. The remaining balance is due 7 days prior to delivery/pick-up date along with the your guest count to finalize your order. 

 
Q: What form of payment do you accept? 
A: We accept payment in the form of cash, cheque or email money transfer. We do not accept credit at this time which allows us to keep our costs down, thus more savings your way!

 
Q: Can I cancel my order once I've booked? 
A: Once your order is secured by providing a deposit, we consider your entire order booked and this deposit is refundable only after the rental period and upon inspection for damages. If an order is cancelled, this deposit is forfeited.

 
Q: Am I able to take a chair cover sample to try on my venue's chairs? 
A: Certainly, we recommend it!  There's nothing worse than renting chair covers and finding out the day of that they don't fit. We have 5 styles to choose from so we're sure to have something to fit. There is a $10.00  collateral charge per cover that is refunded to you upon their return. Or you can ask us if we've worked your venue before and we may be able to provide an immediate answer.

 
Q: Do you have chair covers to fit the Diamond Alumni Center at SFU? 
A: We have 3 styles of covers that fit the SFU Diamond Alumni Center meeting chairs. Choose from Universal Wrap, Stretch and Scuba Banquet Covers in either black or white. We have pictures to prove it!


Q: I found the same product somewhere else for a cheaper price? 
Are you able to match it? 
A: Well, it doesn't happen often, but it does happen. Provide us with evidence of the price discrepancy (either a quote, website link that states the competitor's price or contact information) and we would be glad to match the price if we can!


Contact us today for your FREE quote.
Website Builder provided by  Vistaprint