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FAQ

Q: How can I get a quote? 
A: Fill out our Contact Form or email us directly. Please include all that apply below with your request: 

• Event Date & Time of Event
• Event Location
• Maximum Quanitites of products in question
• Sizes/Colours/Styles of products in question
• Chair Cover Style and sash colour preference
• Venue Chair Style 

This information allows us to quickly check our stock and get back to you sooner.

Q: Do you offer Setup/Take Down Services?
A: Yes we do! But we only offer that for one event a weekend. Please inquire for set up/take down availability and cost.

Q: When can I pick up my order? 
A: Typically you are able pick up your order up to two days prior to your event. We know this is a stressful time and we are as accommodating as we can be! 

Q: When can I drop off my order? 
A: We require orders back asap (within 1-2 days) after your event date. Each day an order is late will be subject to a late fee.
 
Q: Where can I pick up/drop off my order? 
A: We are located in the Comox Valley and pick up here is always available. We realize that we service a large amount of Vancouver Island, we are happy to add in delivery charges or work with you to determine a half way meeting point on some quotes.

Q: Do you have a delivery/pick up service? 
A: Yes, we offer pick up and delivery services. Please provide us with the  addresses,  date and time for an estimate.

Q: How do I secure products for my event? 
A: Upon receiving your quote, a security fee is required to hold the items for your date. We require a 10% deposit to hold the items for you. This deposit is non refundable in the event of a cancellation. Anytime before pick up (or at pick up) we require a valid credit card on file before items are released.
 
Q: Why do you require a Credit Card on File? 
A: A credit card on file is our way of securing that our items will be returned and returned in good condition. It is very rare that we ever need to charge a credit card.

Q: How long do I have to provide a deposit to secure my order? 
A: The sooner the better as items can become unavailable for your event. We work on a first come first serve basis.

Q: What form of payment do you accept? 
A: We accept payment in the form of cash, cheque or email money transfer. We do not accept credit at this time which allows us to keep our costs down, thus more savings your way!
 
Q: Can I cancel my order once I've booked? 
A: Once your order is secured by providing a deposit, we consider your entire order booked. If an order is cancelled, this deposit is forfeited.
 
Q: Am I able to take a chair cover sample to try on my venue's chairs? 
A: Certainly, we recommend it!  There's nothing worse than renting chair covers and finding out the day of that they don't fit. . There is a $10.00  collateral charge per cover that is refunded to you upon their return. Or you can ask us if we've worked your venue before and we may be able to provide an immediate answer.
 
Q: I found the same product somewhere else for a cheaper price? 
Are you able to match it? 
A: Well, it doesn't happen often, but it does happen. Provide us with evidence of the price discrepancy with a written quote and we would be glad to match the price if we can!

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